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Return Policy

one year money-back guarantee

  • Only New City Studios DVDs sold on this website are back with a full one year money back guarantee. If you are not satisfied simply contact us by email: or phone and we will arrange for your products return.
  • Damaged Items - Damaged DVD's will be replaced at no cost to the purchaser. You must contact New City Studios at with 20 calendar days of receiving your product. New City Studios will pay all shipping costs associated with damaged items.
  • Returns must be shipped via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.
  • Due to the nature of the product delivery, the downloadable individual movie sections are not backed by the One Year Money-Back GUARANTEE.
Incomplete Returns
  • If your return is not complete, it will be rejected by our Returns Warehouse and returned back to you.
  • All retunes must include the following
    1. Original packaging (DVD case, casewrap, and disk)
    2. Call or email us at for an RMA number
    3. The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you without credit approval.